What are the System Administrator Roles and Responsibilities?

Managing a domain with over 100 computers and using Microsoft 365 E3 along with Veeam backup solutions is quite a responsibility. Here’s how I can assist you in various aspects of your role:

1. User Management and Security:
   • Create, modify, and delete user accounts in the domain.
   • Assign licenses and permissions based on user roles using Microsoft 365 Admin Center.
   • Implement and enforce security policies, multi-factor authentication (MFA), and password policies.
   • Monitor and manage user access to resources and applications.
2. Microsoft 365 Management:
   • Set up and configure Microsoft 365 services such as Exchange Online, SharePoint Online, and Teams.
   • Manage mailboxes, distribution lists, and shared resources.
   • Troubleshoot email and collaboration issues.
   • Ensure compliance with data protection and retention policies.
3. Device Management:
   • Implement Microsoft Intune for mobile device management (MDM) and endpoint protection.
   • Enforce device compliance and security policies.
   • Manage software updates and patches across all devices.
4. Data Backup and Disaster Recovery:
   • Configure and maintain Veeam backup solutions for regular data backups and disaster recovery scenarios.
   • Create backup schedules, retention policies, and off-site backup strategies.
   • Perform regular backup tests and data recovery drills to ensure the integrity of backups.
5. Network and Infrastructure:
   • Monitor network performance and troubleshoot connectivity issues.
   • Manage domain controllers, DNS, DHCP, and Active Directory services.
   • Implement and maintain firewall rules and security protocols.
6. Incident Response and Troubleshooting:
   • Respond to incidents and troubleshoot technical issues promptly.
   • Maintain incident logs and documentation for future reference.
   • Coordinate with relevant teams and vendors to resolve complex issues.
7. User Support and Training:
   • Provide technical support to employees for hardware, software, and connectivity issues.
   • Conduct training sessions to help users make the most of Microsoft 365 tools and features.
8. Security Audits and Compliance:
   • Perform regular security audits to identify vulnerabilities and potential risks.
   • Ensure compliance with industry regulations and data protection standards.

Remember, open communication with the rest of the IT team and stay updated on the latest technologies and best practices will be crucial for effectively managing the company’s IT infrastructure. If you have any specific questions or tasks you’d like assistance with, feel free to ask!

Author

Author detail: helpdeskevolution.com:

Name: Yasir Arf
Title: System Network and Security Administrator

Bio:
Yasir is a seasoned professional in the field of Information Technology with a focus on Network System Administration and Cyber Security. With a diploma in Network System Administration and Cyber Security and a certified Microsoft 365 Support Engineer, Yasir brings over 8 years of experience to the table. Currently serving as a System Administrator at IT Experts Agency INC, Yasir has a proven track record of providing exceptional support and solutions in the ever-evolving landscape of IT.

Education:
– Diploma in Network System Administration and Cyber Security

Certifications:
– Certified Microsoft 365 Support Engineer

Work Experience:
– System Administrator at IT Experts Agency INC (Current)
– 8 years of experience in the I.T industry as a Network and System Support Specialist.