10 Best Affordable I.T Helpdesk RMM Solutions for In-house Helpdesk and Small Managed Service Providers

The modern business environment is characterized by an ever-increasing dependence on IT infrastructure, making the role of IT support more pivotal than ever. For in-house helpdesk teams and small Managed Service Providers (MSPs), Remote Monitoring and Management (RMM) tools are essential to proactively maintain client infrastructures.

Remote Monitoring and Management (RMM) tools are critical for Managed Service Providers (MSPs) to efficiently monitor and manage their clients’ IT infrastructure. For small MSPs, affordability and ease of use are particularly crucial. Here are 10 RMM solutions that are often considered among the best and are relatively affordable for small MSPs.

Helpdesk RMM Solutions

1. ConnectWise Automate (formerly LabTech): This RMM tool offers robust automation capabilities, allowing MSPs to manage multiple clients effectively.
2. SolarWinds MSP (formerly N-able): A widely respected RMM solution, SolarWinds MSP offers a range of functionalities including automated monitoring, reporting, and patch management.
3. Datto RMM (formerly Autotask): Datto RMM is known for its ease of use, cloud-first approach, and tight integration with the Datto suite of products.
4. Kaseya VSA: Kaseya offers a comprehensive RMM solution with an extensive feature set that includes remote control, patch management, and automated IT processes.
5. NinjaRMM: This is a cloud-based RMM that has gained popularity for its user-friendly interface, transparent pricing, and robust automation capabilities.
6. Atera: This is a unique RMM solution as it employs a per-technician pricing model, rather than a per-device model. This can be a cost-effective choice for smaller MSPs.
7. Pulseway: Aimed at MSPs and IT departments, Pulseway offers a mobile-first approach, allowing techs to monitor and manage client systems from their smartphones or tablets.
8. Syncro: Syncro combines both RMM and Professional Services Automation (PSA) into one platform. It’s an all-in-one solution which might be ideal for smaller MSPs looking to consolidate tools.
9. MSP360 (formerly Cloudberry Lab): While MSP360 is primarily known for its backup solutions, it also offers an RMM platform tailored for smaller MSPs.
10. ManageEngine Desktop Central: This RMM solution is tailored for both in-house IT teams and MSPs. It offers a broad range of features including patch management, software distribution, and remote control.

Key Features of 10 Best Affordable I.T Helpdesk RMM Solutions for In-house Helpdesk and Small Managed Service Providers

SolarWinds RMM

• Overview: SolarWinds is a powerhouse in the IT management space. Its RMM tool offers a comprehensive suite of features, including automated monitoring, maintenance, and security management.
• Key Features: Integrated risk intelligence, remote access, antivirus, patch management, and data backup.
• Best For: Small to medium-sized MSPs seeking a robust and scalable solution.

ConnectWise Automate

• Overview: Formerly known as LabTech, ConnectWise Automate is an IT management platform designed to automate routine tasks and streamline support.
• Key Features: Automated patching, remote control, endpoint management, and network monitoring.
• Best For: MSPs looking for extensive customization options.

NinjaRMM

• Overview: Offering a user-friendly interface, NinjaRMM facilitates streamlined network management and monitoring.
• Key Features: Patch management, remote access, cloud monitoring, and automated scripting.
• Best For: In-house helpdesk teams and MSPs valuing intuitive UI/UX.

Atera

• Overview: Atera provides an all-in-one RMM and Professional Services Automation (PSA) solution, particularly suitable for small MSPs.
• Key Features: Automated IT processes, ticketing system, remote access, and billing & reporting.
• Best For: Small MSPs looking for a combined RMM and PSA solution.

Kaseya VSA

• Overview: This cloud-based RMM solution is designed for both in-house IT teams and MSPs. It offers robust automation and customizable features.
• Key Features: Remote control, antivirus, compliance management, and patch management.
• Best For: Mid-sized MSPs and in-house teams seeking advanced automation.

Pulseway

• Overview: With a mobile-first approach, Pulseway provides real-time remote monitoring and management from any device.
• Key Features: System monitoring, automation, remote desktop, and patch management.
• Best For: Teams requiring on-the-go access to their RMM.

Datto RMM

• Overview: Datto is a comprehensive RMM solution with a focus on security and automation.
• Key Features: Remote monitoring, auto-remediation, patch management, and integrations with leading PSAs.
• Best For: MSPs prioritizing security in their offerings.

MSP360 (Formerly Cloudberry Lab)

• Overview: While primarily known for backup solutions, MSP360 offers an RMM platform focused on cloud integration.
• Key Features: Cloud backup, remote assistance, patch management, and automation.
• Best For: MSPs and businesses with significant cloud infrastructure.

ManageEngine Desktop Central

• Overview: This integrated desktop and mobile device management software offers a range of features for in-house helpdesk teams.
• Key Features: Patch management, software deployment, remote control, and asset management.
• Best For: In-house helpdesk teams managing diverse device environments.

TechsTogether Kaseya

• Overview: This is a spin-off from Kaseya VSA, catering specifically to small MSPs by offering no minimum commitments and a pay-as-you-grow model.
• Key Features: All core features of Kaseya VSA but in a more scalable pricing model.
• Best For: Small MSPs just starting out or those on tighter budgets.

Conclusion: Selecting the right RMM tool hinges on understanding your organization’s needs, the size of your operations, and your growth projections. For small MSPs and in-house helpdesk teams, these 10 RMM solutions provide an excellent starting point, marrying affordability with functionality. Remember, as your needs evolve, your tools may need to as well. Stay proactive and review your solution’s fit regularly to ensure seamless IT support and operations.